Cancellation Policy

  • Can I cancel an order?
  • Yes, you can definitely get in touch with our Customer Service at at the earliest (within 24 hours of placing the order) with your Order number to cancel it. If your order has not been processed, we can cancel and refund the order amount.

  • Can I modify or change my order?
  • We are always at your service in case you want to modify your order; simply email us at at

  • Can I mix and match items from different sets and collections? 
  • Sorry, that's not possible. The exact product, as shown on the Cool Crocks website, will be delivered to you.

  • How do I contact Cool Crocks Customer Service Team?
  • You can get in touch with our Customer Service by sending us an email to or using the chat box on our website.