Order Tracking

Looking to track your order? When your Order ships out, you will receive a Shipping Confirmation email from info@coolcrocks.com.au with your tracking number included in it. Depending on the product ordered, the email could take up to 3 business days to be sent. Once you receive the email, enter your tracking number below to easily check on your delivery status.

Things to Keep in Mind:

Order Numbers don’t instantly update with available Delivery Status. If your tracking number entered shows that it is currently unavailable, do not be alarmed - Your order has been shipped out and is in transit to the local post office. Tracking should be updating within a few business days. Depending on the destination, the order may take 10 to 15 business days to be delivered.

If you see any irrelevant ads on the tracking popup, we are sincerely sorry. We use a third-party order tracking service to ensure the best tracking result so we have no way of controlling the ads shown on it. Thank you for your understanding.

Happy shopping!