Customer Service
Packaging
All goods are packed with plenty of bubble wrap, but if you do receive a faulty item, please do not hesitate to contact us within 7 days, so we can sort out a replacement or a refund.
Email: info@coolcrocks.com.au
Unfortunately we can not replace or refund any goods that are damaged after you have received them.
Freight Costs
Our shipping policy is simple and straight forward, We have flat rate shipping of $9.99 for orders less than $100.
Free Shipping is available on all orders overs $100
Orders
Orders are usually shipped within 2 business days.
Delivery of your order will depend on your location.
Please allow extra time for processing for freight company to deliver your parcel at peak times like Christmas and Easter.
Fast Orders
If you need your item/s quickly, we recommend using Priority Shipping. Please contact us to receive a quote, however your order will need to be placed before 11am for your goods to be shipped the same day.
Email: info@coolcrocks.com.au
Changing an item in your order
If you wish to change or cancel any item after placing your order, and before it has shipped, please contact us.
Email: info@coolcrocks.com.au
In Stock
All our goods are in stock at the time of your order. At this stage, we do not have pre-orders for any goods.
Out of Stock
If an item is 'Out of Stock', it is possible it will not have been reordered. Cool Crocks likes to vary the goods available and so is constantly changing its stock. If, however, you are particularly keen on any product/s, please do not hesitate to contact us with a request.
Email: info@coolcrocks.com.au
Payment Methods
We accept Paypal and Credit Cards
Lay-By
At present, we do not offer lay-by.
International Shipping
Sorry, we currently only ship within Australia.
Returning an Order
If you do not like an item once you have received it, or you have no use for an item, you are welcome to return it within 7 days of receipt.
Please package up your item securely and ship it by registered post or courier to Cool Crocks, 59 Southwinds Road, Armstrong Creek, Vic 3217, with a copy of your invoice and an explanatory note. Items must reach us in new condition and in their original packaging. We will then forward you a store credit for the cost of the item. If you received free shipping at the time of your purchase, the cost of shipping the item to you will be deducted from your credit amount.
Sale items can not be returned.
'Return to Sender' Parcels
Please take care to enter the correct address details when you order. If a parcel comes back to us marked 'return to sender' there is a $25.00 Australia Post fee to send it to you again. Similarly, if you return unwanted items to us by 'return to sender' a fee of $25.00 will be deducted from your credit.