“At Cool Crocks, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across Australia, and make sure that you deserve the most quality levels of responsiveness at any time”
Once an order has been submitted, you will be provided order status and shipping information regarding your order and receive the tracking number (via email or SMS) once your order has been shipped.
Shipping Charges – Australia shipping is flat rate $9.99 for the orders below $100 and Free shipping on all orders over $100.
Shipment processing time – Every effort is made to dispatch your order as soon as possible. Processing time 1 – 2 working days, Transited time 8 -10 working days. (note: Due to Covid-19 regulatory measures all courier partners are facing delays in pickups and deliveries. So, please allow some extra time.)
Shipping Providers we Use – We primarily use Sendle and Australia post to ship our orders.
We make every effort to ship all orders received by 12 pm on the same day. Orders placed after 12 pm, on weekends, or public holidays will be attempted to be processed the following business day.
(Please allow up to 48 hours for your orders to be dispatched during and just after sale periods and during holiday periods.)
You will receive a shipping confirmation email as soon as it has been shipped.
- Do I have to pay shipping charges?
You don’t have to pay any shipping charges for orders above $100. A simple Flat rate of $9.99 for all orders below $100.
- By when will I receive the ordered products?
Delivery will be done within 8-10 working days as due to Covid-19 regulatory measures all courier partners are facing delays in pickups and deliveries. So, please allow some extra time.
- How do I know whether the product can be delivered to my area?
Cool Crocks is trying its best to ship our products as far and wide as possible. However, there are still a few areas where we are unable to ship. You will be notified at checkout if we are unable to ship to your postcode.
- What is the mode of delivery at Cool Crocks?
We use Sendle or Australia Post courier services for the shipment of products across Australia. Depending upon your location and reach, we make use of several other trustworthy domestic service providers to deliver products.
- Do you ship International?
We are happy to provide a quote for shipping orders to countries other than Australia. Please contact us for a quote before placing an order.
International customers will be responsible for paying any duties or taxes relevant to their country of residence.
- Do you offer gift wrapping?
We are happy to gift wrap your purchase – please make a note in the comments field of your order if you wish to have anything gift wrapped. Feel free to specify the occasion so we can wrap it to suit.
There will be certain items we are unable to wrap due to size or weight, however we will advise you if there is a problem.
Order Tracking
- How do I know if my order has been placed successfully
Within a few minutes of successfully placing your order, you will receive an email confirmation from Cool Crocks. This email will include all the important details related to your order.
- How do I check the status of my order?
Simply follow the below steps to check the status of your order:
- Click on ‘Login / Sign Up’ to your account.
- Click on the ‘Orders’ tab.
- Go to the relevant Order No. and click on it to check its status.